Franklin County Domestic Violence Hotline Transitions to Nationwide Children’s Hospital for Enhanced Support
COLUMBUS, Ohio — In a significant move aimed at improving support for domestic violence survivors, the Franklin County Domestic Violence Hotline has transitioned management to The Center for Family Safety and Healing (TCFSH) at Nationwide Children’s Hospital. The change, effective March 2, 2026, reflects a coordinated effort to bolster resources for survivors amid rising domestic violence rates and homicides in the region.
Previously operated by Lutheran Social Services’ CHOICES for Victims of Domestic Violence (LSS CHOICES), the hotline remains unchanged in its core function: providing free, confidential, 24/7 assistance to those in crisis. The hotline number, (614) 224-4663, will continue to serve as a lifeline for victims seeking immediate help.
Officials emphasize that the transition is designed to streamline access to critical services. By integrating the hotline with TCFSH’s Intake Department, survivors can now connect faster to resources such as emergency shelter, safety planning, legal assistance, therapy, and support groups. This centralized approach aims to reduce barriers and ensure survivors receive the help they need without delay.
“Our Community Perceptions survey revealed that 48% of respondents didn’t know where to turn for help,” said Melissa Kay Graves, president of TCFSH. “This leaves individuals in abusive situations isolated and in extreme danger. Survivors need to know they are not alone and that help is available.”
The collaboration between TCFSH and LSS CHOICES is part of a broader strategy to optimize community resources. While TCFSH will manage supportive services and connections to community partners, LSS CHOICES will continue operating the local domestic violence shelter. This partnership ensures survivors have access to a comprehensive network of care.
Rachel Lustig, president and CEO of Lutheran Social Services, highlighted the strategic nature of the transition. “This change was made with the well-being of survivors at the forefront,” Lustig said. “By connecting the CHOICES Domestic Violence Hotline with TCFSH’s intake line, individuals in crisis have a more streamlined path to resources. It also maximizes the use of our community’s scarce resources.”
Domestic violence remains a pressing issue in Franklin County, with LSS CHOICES and TCFSH collectively handling approximately 5,000 calls annually from adult victims. The shift in hotline management underscores the community’s commitment to addressing this crisis and ensuring survivors receive timely, effective support.
For those experiencing domestic violence, the Franklin County Domestic Violence Hotline remains a vital resource. Officials encourage anyone in need to reach out, stressing that help is available, confidential, and accessible at any time.
— Reported by Nexio News
