Nairobi Water Utility Names Martin Nang’ole as Permanent Managing Director After Digital Transformation Success
Nairobi, Kenya — The Nairobi City Water and Sewerage Company (NCWSC) has officially appointed Martin Nang’ole as its new Managing Director, ending his interim tenure that began in September 2025. The decision, announced by the utility’s board, follows a rigorous recruitment process and recognizes Nang’ole’s track record in modernizing operations through technology.
Nang’ole, who previously served as the company’s ICT Director, earned praise for driving digital reforms that boosted revenue collection, streamlined customer service, and improved overall efficiency. His promotion signals confidence in his ability to tackle Nairobi’s pressing water challenges, including infrastructure expansion and reducing costly system losses.
A Competitive Selection Process
Board Chairman Arnold Karanja emphasized that Nang’ole’s appointment resulted from a transparent and competitive search. “After a thorough evaluation, the board unanimously agreed that Martin’s vision and proven leadership make him the ideal candidate to steer the company forward,” Karanja stated. “His work in digital transformation has already delivered measurable results, and we trust he will build on that momentum.”
Nang’ole’s interim period allowed the board to assess his performance firsthand. Under his leadership, the utility rolled out digital payment systems and data-driven leak detection programs, addressing long-standing inefficiencies.
Priorities: Service Delivery and Sustainability
In his first remarks as permanent MD, Nang’ole pledged to prioritize reliable water access and sewerage services for Nairobi’s rapidly growing population. “My focus remains on leveraging innovation to serve our customers better,” he said. “We’ll invest in smart solutions to cut water losses, upgrade aging infrastructure, and ensure financial stability.”
The challenges ahead are significant. Nairobi faces frequent water shortages, with an estimated 40% of supply lost due to leaks and illegal connections. Meanwhile, demand continues to surge as urban expansion outpaces infrastructure development. Experts say Nang’ole’s tech-driven approach could be key to closing these gaps.
Public and Expert Reactions
Water sector analysts have welcomed the appointment, noting Nang’ole’s blend of technical expertise and managerial experience. “His background in ICT is a major asset,” said Grace Mwangi, a Nairobi-based utilities consultant. “Utilities worldwide are adopting digital tools to reduce waste, and NCWSC is now well-positioned to follow suit.”
Residents, however, remain cautious. “We’ve heard promises before,” said James Omondi, a homeowner in Embakasi. “If the new MD can actually reduce the endless rationing and billing errors, we’ll celebrate.”
What’s Next for Nairobi’s Water Sector?
Nang’ole’s in-tray includes finalizing partnerships for major infrastructure projects, including new reservoirs and sewage treatment plants. The utility is also expected to ramp up pre-paid metering to curb revenue losses.
With climate change intensifying water scarcity, his leadership will be tested in balancing immediate service improvements with long-term resilience planning. For now, stakeholders are hopeful that stability at the top will translate into tangible progress.
— Reported by Nexio News
